Clear guidelines on orders and returns
Because our products are highly customized to your specific requirements, orders cannot be cancelled once they have entered the production phase. You may request a cancellation within 2 hours of placing the order by contacting customer support. If the cancellation is approved, a full refund will be initiated.
Due to the personalized nature of our business, all custom-printed products (e.g., printed mugs, acrylic frames with your photos, custom name plates) are non-returnable and non-refundable. We cannot accept returns if you do not like the photo you provided or if you made a spelling mistake in your custom text.
If you receive an item that is broken, damaged in transit, or has a manufacturing defect (e.g., misprint by us), we will gladly offer a free replacement. You must notify us within 24 hours of receiving the package, along with clear unboxing photos/videos showing the damage. Once verified, a replacement will be shipped to you.
If a refund is approved (e.g., due to cancellation before production or out-of-stock items), the amount will be credited back to your original method of payment within 5-7 business days.